Restock Alerts

Out of Stock? Here’s what to do if your size is sold out right now!

Our Ordering Strategy

Firstly, we want to be transparent with our customers about our strategy for stocking Cool East Market.

With our limited space, we’re ordering core products year round, and seasonal products rotating between Fall/Winter and Spring/Summer.

This allows us to have a broader selection than if we tried to keep all of our sandals in stock through the winter or fall boots through the summer, etc.

Restock Schedule

We make regular orders from our suppliers.

For our most popular brands- Xero and Lems, we order at least once every month!

For most of our other brands we order every 6-8 weeks.

There are a few exceptions like Earth Runners and Magical Shoes where we order once or twice a year only.

Restock Alerts

Restock Alerts are your way to tell us what you’re looking for:

1. It gives us a list to reference when we order from our suppliers so we can try to restock everything that has been requested.
2. It sends you an email alert when we next add your requested item to our inventory

Restock Alerts can be made on bestselling core products and in season items.

You can create as many Restock Alerts as you like.

They are not available for off season products, products that are sold out at the supplier level, and ones we have decided not to continue carrying.

How To Set Up a Restock Alert:

Watch this 1 minute video on Loom to see how to set up a restock alert on a product page where they are enabled (please note: only email alerts are available at this time).

How Long Does Restock Alert Take?

That depends! It changes based on how often we order from the brand, where we are in the order cycle, and availability.

Feel free to contact us for an estimate, though we can't make any guarantees.

When You Receive Your Alert…

Restock Alert does not reserve the item automatically

We recommend ordering online right away when you receive your alert to avoid disappointment.

If you would like to place a hold you can do so by phoning during our business hours. We can place a hold for 1-2 items for up to 1 week.

The item must be physically in the store for us to place it on hold for you.

Restock Alert Troubleshooting

If your desired item is sold out and the Restock Alert button doesn’t appear, we haven’t enabled restock alerts for that item. It may be due to unavailability, or to the item being off season.

If your restock alert is taking longer than expected, you are welcome to ask for an update. We will do our best to look into the reason for a delay if it is delayed.

Can You Order It For Me?

We do not offer a service for special orders. We did in the past when we were a smaller business with the ability to devote more time and attention to each interaction, but there are too many moving parts in special ordering to reliably offer this service at our current rate of interactions.

Is There a Faster Way?

The fastest way to get your desired out of stock item is to order directly from our suppliers

For example, if you are looking to order a Xero sandal that is sold out at Cool East Market, you could order them directly from Xero Shoes website and have them delivered from the States.

Keep in mind this is usually a little more expensive for international orders, but a great option if you are in a time crunch. If you order directly, you can find each company’s return/exchange information on their websites.