Warranty Help

Warranty Help

Many of our most popular brands come with a warranty or functionally similar policy.

If something happened with your shoes that isn’t right, please fill out this Google Form and we’ll get back to you with next steps:

REQUEST WARRANTY SERVICE HERE

What qualifies?

Coverage from various brands varies a lot, from 90 days to 2 years. The warranties are intended to cover manufacturing defects. None of our brands cover wear and tear, and Lems specifically does not cover waterproofing issues. Six months from date of purchase is the most common coverage amount.

What to Expect

Once you submit the warranty form about, we will email you to follow up. Current waiting times for the whole process range from 1-4 weeks. Most of our brands want us to submit in monthly batches, thus the upper end of the range.

If your warranty claim gets approved, we will be able to issue you a refund or other solution approved by the brand.

If your case does not get approved, we can advise you on whether to try again with the same model or whether a different model might help you avoid this in the future. We may also know whether your issue is one that could be repaired by a cobbler as a more affordable solution than replacement.