Warranty Help

Warranty Help

Many of our most popular brands come with a warranty or functionally similar policy. If something happened with your shoes that isn’t right, please let us know by email and we’ll let you know what we can do.

If you contact the brand your shoe is from directly, they will ask you to go through us if you bought your shoes from us. You will have access to all the same services and policies as their direct to consumer market in most cases.

 

Here is what to expect in general:

We’ll collect some or all of the following to request a replacement or refund from our suppliers:

  • Your name, contact info, and shipping address
  • Your receipt (we have it if you don’t: we can look it up by name or order number)
  • A photo of the issue in question (in very rare cases a photo is not sufficient and we’ll ask you to bring or mail your shoes back for testing)
  • A photo demonstrating that you have destroyed the shoes (you can wait until your claim has been approved for this) or you can drop them off at our shop
  • Your preference for a refund or replacement, or other context specific options

We’ll share any and all relevant info with our suppliers. It may take us a few days to process your claim, but the process is quite quick once we are able to send it in.


If you’re not sure whether you’d qualify, or want to initiate a claim, just send us an email at service.cooleast@gmail.com and we’ll help you out.