FAQ

Common questions about  TABI and Cool East Market.

Q : Why is the amount in my shopping cart different from when I first looked at it?  What currency will my bill be in?

We are in Canada and customers are billed in Canadian currency.  To help our customers we use an app that shows you the price in the approximate cost of your own local currency.  

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Q : My Xero Shoes don't fit. Can I send them back?

You may return them for exchange, refund or store credit.  Send them to us at this address:

Cool East Market, 1390 Danforth Ave., Toronto, ON M4J 1M9 Canada

and let us know how you would like us to process your return.  We will contact you when we receive them to confirm your choice.

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Q : There is a problem with my Xero Shoes. Can you help me? 

Xero Shoes is very responsive to customer issues.  If something doesn't work the way it should, please contact us or Xero Shoes Support support@xeroshoes.com right away and we will make it right.

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Q : What are TABI SOCKS?

TABI SOCKS or split-toe socks have been worn in Japan since the sixteenth century, reaching their peak during the Edo period (1600-1868). They were developed to wear with sandals, wooden clogs called geta and Jikatabi Boots. There is a special place for your big toe. Here's more on Wikipedia  http://en.wikipedia.org/wiki/Tabi

And here is another article about Tabi Socks and our company.

 

Q : Why do people wear TABI SOCKS?

People wear TABI SOCKS for comfort and style. If you like wearing thong sandals or slippers you will love wearing them with your TABI SOCKS. They keep your feet clean and warm in cool weather outside. They're convenient because you can wear them with any kind of shoe or no shoe at all.

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Q : Who wears TABI SOCKS?

Lots of people wear TABI SOCKS. People who practice Japanese martial arts like Aikido, Ninjutsu and Shintaido wear TABI SOCKS and JIKATABI Boots and so do Taiko drummers, Suzuki actors and traditional Japanese folk dancers. But a lot of people wear TABI SOCKS just because they are so practical.

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Q : Are TABI SOCKS really good for you?

According to Shiatsu theory, wearing TABI SOCKS benefits the back, the spine, and the digestion due to the acupuncture meridians located between the toes. Also, some people find wearing TABI SOCKS keeps their toes from overlapping and prevents foot problems.

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Q : I don't want to use PayPal/the shopping cart/my credit card. How else can I make a purchase?

Please contact us to make other arrangements.

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Q : My TABI BOOTS don't fit. Can I send them back?

If you need a different size, you may return them for exchange or refund.  Send them to us at this address:

Cool East Market, 1390 Danforth Ave., Toronto, ON M4J 1M9 Canada

Include information on your order and the size you need.  When we receive your boots in good condition, we will ship the new size right away. If returning from outside of Canada, please write on the outside of the package, 'Return of Canadian Goods'. 

If you need your Tabi in a hurry please use the shopping cart and we will send a refund for the cost of the boots when we receive your boots in good condition. 

To avoid expensive customs duty charges if sending from the US, please ship by USPS rather than courier.  Also please return them to the Canadian address, not the US one.  You MUST return them to the Canadian address.  If you send them to the border service in New York, we have to pay a $5.00 fee which we will have to pass on to you. 

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Q : My TABI SOCKS don't fit. Can I send them back?

Only if they haven't been worn.  You may return them for exchange or refund if they are still in the original packaging. If you need a different size, you may exchange them by sending them back to us. Send them to us at this address:

Cool East Market, 1390 Danforth Ave., Toronto, ON M4J 1M9 Canada

If returning from outside of Canada, please write on the outside of the package 'Return of Canadian Goods'. If you need your Tabi in a hurry please use the shopping cart and we will send a refund for the cost of the Tabi when we receive your unworn Tabi in good condition. To avoid expensive customs duty charges if sending from the US, please ship by USPS rather than courier. To avoid expensive customs duty charges if sending from the US, please ship by USPS rather than courier.  Also please return them to the Canadian address, not the US one.  You MUST return them to the Canadian address.  If you send them to the border service in New York, we have to pay a $5.00 fee which we will pass on to you.

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More questions, comments? Please contact us at leslie@cooleastmarket.com - We'd love to hear from you. Please see the Reviews Page to read what our customers say about our products and service.