Shipping

CANADA POST STRIKE SEPTEMBER 26TH 2025 UPDATE

The Canadian Union of Postal Workers have gone back to the picket line today to defend their jobs and the access to a crucial service Canadians fund via our taxes as a nation. Many don't realize the crucial role this service plays in our country as we often experience it indirectly. We certainly find them the most reliable option, and it would be a shame to take the funding set aside for good Canadian jobs and redirect it outside our borders to big name corporations.

However, this sudden change to infrastructure we rely on means parcels already in the mail will be caught in limbo. 

• We can't get the parcels back from Canada Post but we may be able to set up a second order, and you can eventually return the original. Please contact us by email if you're interested.
• The other option is simply to wait. We have no deadlines on returns so that is a viable option, and the simplest. 

Orders made after 4pm yesterday September 25th have had any related Canada Post postage cancelled, and will be sent via other carriers.

The only addresses in Canada we cannot fulfill orders for right now are PO box addresses, as those are run by Canada Post. 

• If you're looking to order shoes and have a PO Box address to mail to, you can wait until the strike is resolved to order.
• Alternately consider work, friends, or family for your delivery address.

Orders outside Canada and the US are not affected. For updates on US orders read on.

We wish those on the picket lines a safe and swift resolution with Canada Post Corporation. 

 TEMPORARY PAUSE ON ORDERS to the USA:

Order Processing:

We’ll process your order as soon as we can, usually within 2 of our business days (Tuesday - Saturday). Our products are shipped directly from our Toronto location. Orders within Canada can be expected to ship within 2 business days, and International orders ship weekly.

When we print your shipping label and your package is ready to ship, you’ll get an email notification with the tracking number and relevant info.

If you made a mistake while ordering, such as ordering the wrong size or colour, please let us know at info@cooleastmarket.com at your earliest convenience.

Shipping Options:

Discounted Flat Rate according to Region via Canada Post

We are introducing Discounted Flat Rates for customers based on where you live in Canada.

Once your cart total reaches $100* or $200, a flat rate will be applied to your check-out based on your postal code.

The flat rates include: free, $5, $10, and $15 (based on your cart total and where you live)

*if your cart total is under $100, regular Expedited shipping will be applied

Why the new shipping rates?

This new tiered flat rate system was created based on a need for our small business to catch up with rising costs of shipping, whilst also giving our customers a better shipping rate than if they were to pay at full cost. To make this fairer for everyone, we created these flat rates based on the region of the shipping address, as shipping costs are determined by region.

Local Delivery via Trexity

If you are in the GTA, you can choose the Local Delivery option at check-out Tuesdays through Fridays. 
We use a delivery service called Trexity that is based in Toronto. The order will arrive within 1-2 business days and it will be delivered by a courier straight to your destination. You will also receive an email or text letting you know when it's been delivered.

Local Pick-Up   

You can also arrange to pick up directly from our store in Toronto and eliminate the shipping charge. Just choose the Free Local Pickup as your shipping option. You will receive an email letting you know when your order is ready to be picked up. When you arrive, let us know your name and/or order number.  

 -----------------------------

International Shipping

International orders are shipped through a Canadian border shipping service called Chit Chats. It is calculated based on the total weight of your order and your destination. You will be able to see the price before paying during online check-out. Once the shipping label has been printed, you will receive an email with tracking number and relevant info.

 -----------------------------

Shipping Troubleshooting:

If you experience an issue with shipping such as getting a message that your parcel has been delivered when it hasn’t, please contact us at info@cooleastmarket.com so we can look into it for you. We’ll ask you to check a few things and then look into it with the relevant shipping service.

Custom Shipping Services:

For large orders or to arrange other shipping options such as courier please contact us directly and well in advance at info@cooleastmarket.com