Summary

We ship orders Tuesday-Saturday.

The cutoff time for same or next-day shipping is 2pm EST.

We do not ship on Sundays and Mondays.

Announcements

Canada-wide Free Shipping from July 1st, 2026 (see cart minimums below)

Shipping to the USA is Active on Select Products

Shipping to the USA is now active on select products, including our tabi socks and shoes. Orders will be fulfilled using Canada Post. Duties are calculated and charged during checkout.

Order Processing

We’ll process your order as soon as we can, usually within 2 of our business days (Tuesday - Saturday). Our products are shipped directly from our Toronto location. Orders within Canada can be expected to ship within 2 business days, and International orders ship weekly.

When we print your shipping label and your package is ready to ship, you’ll get an email notification with the tracking number and relevant info.

If you made a mistake while ordering, such as ordering the wrong size or colour, please let us know at info@cooleastmarket.com at your earliest convenience.

Shipping Options

Canada-wide Free Shipping according to Region via Canada Post

We've simplified our Free Shipping minimums based on Region: Ontario and Quebec require a minimum cart of $250 and all other Canadian regions minimum $300*.

*if your cart total is under the minimum, regular Expedited shipping will be applied

Local Delivery via Good Foot Delivery

If you are in the GTA, you can choose the Local Delivery option at check-out Tuesdays through Fridays.

We use a delivery service called Good Foot that is based in Toronto. The order will arrive within 1-2 business days and it will be delivered by a courier straight to your destination. You will also receive an email or text letting you know when it's been delivered. For a smooth hand off, please include your mobile number when ordering.

Local Pick-Up

You can also arrange to pick up directly from our store in Toronto and eliminate the shipping charge. Just choose the Free Local Pickup as your shipping option. You will receive an email letting you know when your order is ready to be picked up. When you arrive, let us know your name and/or order number.  

International Shipping

International orders are shipped using Canada Post. The cost is calculated based on the total weight of your order and your destination. You will be able to see the price before paying during online check-out. Once the shipping label has been printed, you will receive an email with tracking number and relevant info.

Shipping Troubleshooting

If you experience an issue with shipping such as getting a message that your parcel has been delivered when it hasn’t, please contact us at info@cooleastmarket.com so we can look into it for you. We’ll ask you to check a few things and then look into it with the relevant shipping service.

Custom Shipping Services

For large orders or to arrange other shipping options such as courier please contact us directly and well in advance at info@cooleastmarket.com