Return and Exchange Policies

Timeframe:

We don't have a set time limit on returns, we just ask that you initiate your return in a reasonable time frame. Within two months would be great, for example.

What can be returned:

You can return these for a refund or size exchange:

• Shoes, boots, and sandals: only tried on indoors and in new condition
• Correct Toes in any condition: up to 30 days from date of purchase
• Correct toes unmodified and in new condition: no time limit
• Any of the above that was purchased on sale but not final sale

What is Final Sale:

• All socks
• Any items marked “clearance, final sale” or similar clear language

In Person Returns:

You can drop your return off at CEM in the original packaging.

Please include a note stating:

• your name
• contact info
• order number
• and whether you prefer size exchange or refund

If you prefer size exchange, please let us know what you’d like instead.

Returns By Mail:

You will be responsible for return shipping costs. We will cover the cost of sending you a new size for a size exchange.

When preparing your return for shipping:

• pack it back up in the original packaging
• include a note (see below)
• then put everything in a shipping envelope
• we ask that you not apply tape, postage, etc. to the original packaging.

Please include a note stating:

• your name
• contact info
• shipping address
• order number
• and whether you prefer size exchange or refund

If you prefer size exchange, please let us know what you’d like instead.

Something wrong with your order?

If your order arrives and something isn’t quite as it should be, please contact us at info@cooleastmarket.com so we can make things right!

Occasionally human error or manufacturing defects do occur despite our best efforts, so we ask that you help us be accountable to our high standards.