Shipping policy
We ship orders Tuesday-Saturday. The cutoff time for same or next-day shipping is 2pm EST.
We do not ship on Sundays and Mondays.
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Order Processing
We’ll process your order as soon as we can, usually within 2 of our business days (Tuesday - Saturday). Our products are shipped directly from our Toronto location. Orders within Canada can be expected to ship within 2 business days, and International orders ship weekly.
When we print your shipping label and your package is ready to ship, you’ll get an email notification with the tracking number and relevant info.
If you made a mistake while ordering, such as ordering the wrong size or colour, please let us know at info@cooleastmarket.com as soon as possible.
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Shipping Options:
Expedited Shipping via Canada Post
Expedited shipping to all of Canada. Free for orders above $300 or $250 in Ontario and Quebec.
Local Pick-Up
You can also arrange to pick up directly from our store in Toronto and eliminate the shipping charge. Just choose the Free Local Pickup as your shipping option. You will receive an email letting you know when your order is ready to be picked up. When you arrive, let us know your name and/or order number.
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Shipping Troubleshooting
If you experience an issue with shipping such as getting a message that your parcel has been delivered when it hasn’t, please contact us at info@cooleastmarket.com so we can look into it for you. We’ll ask you to check a few things and then look into it with the relevant shipping service.
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Custom Shipping Services
For large orders or to arrange other shipping options such as courier please contact us directly and well in advance at info@cooleastmarket.com